Can you accommodate allergies and dietary restrictions in The Club Room?

Our multi-course chefs’ tasting menu in The Club Room is entirely pescatarian. We are unable to accommodate dairy, gluten, soy, allium, fish, or shellfish allergies. We cannot accommodate vegans or vegetarians in The Club Room. Please consider visiting The Oyster Bar for a different experience, view more below.

Can you accommodate allergies and dietary restrictions in The Oyster Bar?

Yes. The Oyster Bar offers vegan caviar service and our house fries that can be served vegan/seafood/dairy free. Our house fries and caviar service are also gluten-free. We would love for you to enjoy these dishes at our establishment, but kindly point out you may be limited to these offerings. Please note our entire operation handles seafood, gluten, dairy, soy and other allergens. If you have a severe allergy, please consider whether this is appropriate for you.

Can I have dinner at The Oyster Bar?

No**. The Oyster Bar features a rotating selection of gulf oysters and Caviar service. We serve house fries, and usually a small selection of other Gulf raw bar specials from our display case that can sell out. The Oyster Bar does not offer à la carte dishes from The Club Room tasting menu.

**Some people may call this girl dinner. We think oysters, fries, caviar, and Champagne make a rather spectacular dinner. If you agree, then yes.  

When and where can I book Reservations?

Reservations for The Club Room tasting menu and The Oyster Bar are available exclusively on Resy. Reservations are not taken over the phone, email or social media.

Reservations become available 30 days in advance, and are released at 10am. 

For parties over 6 people, please view our EVENTS options and get in touch.

What is your cancellation policy?

For The Club Room prepaid tasting menu, purchases are final and non-refundable. When availability allows, we are able to move your reservation to a later date when the request is made one week or more prior to your booked reservation time. We do not reimburse prepaid reservations for cancellations less than one week prior to reservation time. This cancellation and refund policy also applies to changes in party size. You are always able to transfer your reservation to someone else. We recommend you share the reservation details directly with the person you would like to transfer the booking to.

For The Oyster Bar, reservations can be cancelled and changed through Resy up to 24 hours prior to reservation time. Any cancellations within 24 hours of the reservation time will be charged a $25 per person cancellation fee.

If you need to contact us regarding a booking, please email pinch@thecurustaceanclub.com. Please note, we are not able to make policy exceptions by email and we are not able to honor requests of any kind made less than 48 hours in advance.

How long will you hold our table if we are running late for our reservation?

We have a 15 minute grace period for all reservations. We invite you to arrive early for a drink in at The Welcome Table. Tables for The Club Room tasting menu are booked for 2.5 hours. We will do our best to accommodate late arrivals but this is not always possible. After 2.5 hours of your booking time, we may invite you to another table or the bar for after dinner drinks. 

Late arrivals for The Oyster Bar may be asked to wait for the next available walk-in table.

How long does the tasting menu take?

Our tasting menu is a multi-course dining experience and lasts about 2 hours. This cannot be rushed, and we cannot package the rest of the courses to go if you have to leave. This is exclusively a dine-in menu. Please book a table when you are able to fully enjoy this experience. Your table is reserved for 2.5 hours. After 2.5 hours, we may invite you to another table or the bar for after dinner drinks.

Do you allow children?

We do not have a children’s menu and are unable to accommodate requests outside of our nightly menu. Our small intimate spaces are not a kid-friendly environment. Children with adventurous palates over 8 years old who are able to sit in a regular chair for our 2.5 hour tasting menu are warmly welcomed with the provision they will not create any disruptions to the intimate setting. 

Can I sit outside?

We have a beautiful courtyard that is currently only available in conjunction with pre-booked Private Events. We do not offer our tasting menu or full service outside. We also have a table and bench on the sidewalk of North Rampart Street. Drink service can be enjoyed here prior to a reservation or when ordered and paid at the bar.  

How do you handle seating for parties of seven or more?

We are only able to accommodate parties of more than six people with a pre-arranged event booking. This is because special arrangements, timing and planning are required. All parties of seven or more will be asked to pre-arrange a food and/or beverage experience with our team. We would love to host your group, please see our EVENTS offerings for more information on group dining, private events or full restaurant offerings and decide what experience is right for you.

Can I bring a cake or other celebratory dessert to the restaurant?

Of course! We'd love to celebrate with you. A service fee of $5 per person applies.

Is the entryway to the restaurant accessible?

Yes, our historic building is outfitted with an ADA accessible ramp. This is located at the gate to the left of the front door, please ring the buzzer for entry or have a member of your party check in with us at the entrance for assistance. 

Why am I charged a service fee?

A 20% service charge is applied to Club Room reservations at the time of booking online to support staff wages and benefits. Additional tipping at the time of your visit is optional and always appreciated.

The service fee enables us to offer competitive wages and covers medical insurance benefits for full time staff.

Do I need to tip?

An optional but recommended twenty percent gratuity will be presented with your check for all in-house food and beverage purchases. If any issue arises, we kindly ask that you bring it to the attention of the manager.

All gratuities are distributed amongst our full service and kitchen staff as an important and relied upon portion of earnings for their skills and services. Our team is involved in all aspects of maintaining a welcoming space, sourcing, careful preparation, and serving our guests. These preparations begin early in the morning and continue well after the last guests leave. It is our duty to treat them as professionals with transparent fair pay and benefits. Your patronage of our restaurant and gratuity for these services is what supports these initiatives.

What forms of payment do you accept?

We accept all major credit cards. All card transactions will have a 2.5% surcharge added. This fee goes directly to our merchant processor to cover the cost of card payments. This fee can be removed from your bill for cash payments. We kindly ask you to include a recommended twenty percent gratuity for service on cash payments. Please bring any concerns to our manager.

Where can I park?

Metered parking is available along North Rampart Street and is free after 7:00 PM and on Sundays. You will also find free street parking across North Rampart in the Treme, and two-hour spots in the adjacent French Quarter. Ride-share services offer direct dropoff on North Rampart.

How can I get extra assistance during my visit?

Our neighborhood offers a dedicated 24/7 patrol through the French Quarter Task Force app. Funded by our “Quarter for the Quarter” French Quarter sales tax, this service provides all visitors with rapid assistance and security escorts to ensure a seamless and comfortable experience.

Where does your seafood come from? Is it farm raised or wild?

We proudly source exclusively Gulf seafood from regional waters from multiple local purveyors. The oysters we serve are farm raised off-bottom. All shrimp, crabs and fish are wild caught. These selections are made with sustainability and a healthy ecosystem in mind.

We also offer caviar from further reaching waters. Our bowfin caviar is wild-caught from regional waters. Our sturgeon caviar is sustainably farm-raised.

How can I contact The Crustacean Club?

We’re frequently not able to answer the phone during service, and do not maintain regular phone hours. When booking a reservation please plan to arrive on time. If you are running late for a reservation, the best way to contact us is through Resy text but please note, we may not be able to make exceptions to our 15 minute policy or the amount of time your table has been reserved for.  

Event inquiries are made exclusively through our EVENTS page. This is for all parties of 7 or more guests.

Media and other inquiries can be sent to pinch@thecrustaceanclub.com or by phone message at (504)330-7159, and we will do our best to get back to you within 5 days. 

We do not manage reservations, special events, media inquiries or other matters through social media accounts.

Is it really a Club?

Join the club by dining on Gulf Seafood! Make it official with a Crustacean Club polo shirt and regular visits.